SHIPPING POLICY

1. ORDER PROCESSING & ANTI-FRAUD VERIFICATION

Depending on order conditions, Bijouterie Gonin requires 4–5 business days solely for initial billing verification, identity checks, and fraud prevention handling. Orders placed on weekends or official holidays will begin processing on the following business day.

Delivery Security & Billing Verification:

  • Strict Cardholder Shipping: Orders are shipped exclusively to the verified cardholder and billing address associated with the purchasing card.

  • Transaction Verification: To protect against fraudulent activity, Bijouterie Gonin reserves the right to request identity and transaction verification before fulfilling your order. If the cardholder's name does not match the designated recipient, our customer service department will reach out. You may be required to provide:

    1. A screenshot from your banking app displaying the posted transaction charge.

    2. The exact bank descriptor name as it appears on your official statement.

  • Anti-Fraud Enforcement: We maintain a zero-tolerance policy for fraudulent transactions and stolen credit cards. Fraudulent attempts will be reported to global law enforcement agencies, and legal prosecution will be pursued to the fullest extent permitted by state and federal law.

  • Shipping Security Requirements: Signature confirmation and full insurance coverage are strictly required upon delivery for all shipments. For security and insurance purposes, Bijouterie Gonin does not ship to P.O. Boxes.

2. PRODUCTION LEAD TIMES & HANDCRAFTED TERMS

Each piece of jewelry is individually made-to-order. Please review our expected lead times prior to purchasing:

  • Standard Handcrafted Items: Approximately 10–14 business days estimated production time (14–20 business days for complex designs) prior to shipment.

  • Custom Molds & Complex Chains: Complex custom 3D mold pendants and handcrafted chains require up to 8 business weeks to produce, set, and inspect.

Production Policies:

  • No Rush Orders: Production schedules cannot be expedited for birthdays, holidays, or special events.

  • Non-Guaranteed Shipping Times: Shipping timeframes are estimates. Delays during handcrafted production do not qualify an order for cancellation, exchange, or refund.

3. DOMESTIC & INTERNATIONAL DELIVERY

Orders ship Monday through Friday via USPS or designated express carriers.

  • Split Shipments: Orders containing multiple items under a single order may not always ship together. In the case of multiple shipments, you will not be charged any additional shipping fees.

  • International Shipments: Bijouterie Gonin ships worldwide to all eligible countries listed at checkout. International transit generally takes 1–2 weeks once dispatched.

  • Customs, Taxes & Refused Shipments: International buyers are fully responsible for all import taxes, duties, tariffs, customs fees, and local governmental taxes. Bijouterie Gonin has no involvement in foreign customs policies. If a shipment is refused or returned due to unpaid customs fees, the customer is responsible for all incurred return shipping costs, duties, and handling fees.

4. TRACKING, CARRIER RISK & FREE SHIPPING TERMS

Once your order is packaged and fulfilled, a USPS tracking number will be issued to your registered email address. Please allow time for carrier scanning systems to reflect tracking updates online.

  • Free Shipping Protection Terms: In the event that an order qualifies for or utilizes free shipping, Bijouterie Gonin is not responsible for lost, stolen, or misplaced shipments once dispatched. If any delivery disputes arise, our responsibility is limited to providing official carrier proof of delivery and tracking verification. We will provide all necessary tracking numbers, dispatch timestamps, and carrier documentation to support our case and confirm fulfillment.

  • Carrier Responsibility Transfer: Once a package is marked as Delivered by the carrier, responsibility for loss, theft, or damage transfers to the recipient. The buyer assumes all responsibility for filing claims directly with the shipping carrier. We cannot and will not change or intercept a package to alter the delivery.

5. RETURNED & UNDELIVERABLE PACKAGES

If a package is returned to Bijouterie Gonin due to an incorrect shipping address, failed delivery attempts, or non-deliverability:

  • The customer is responsible for all associated re-dispatch and shipping costs.

  • Bijouterie Gonin reserves all rights not to resend until extra fees are settled. If a returned shipment is not re-shipped, a restocking fee of up to 30%, along with all merchant fees and incurred shipping costs, will be deducted from any applicable store credit or resolution.

6. CUSTOMER SUPPORT

For order updates, shipping questions, or verification inquiries, please reach out directly through our website contact form or email us at bijouteriegonin@gmail.com. Submitting your request via our contact form ensures your inquiry is routed immediately and avoids email spam filters.