All orders made through this online store are considered custom orders, made as requested by “Client” (you).
Please read carefully before making your purchase. All orders made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason.
Please contact us within 12 hours if there's issue regarding your order once it is made.
Apply the corresponding valid coupon code before placing order. We do not allow any discount code once order is made and checkout with payment. However you can use the code next time. We will not refund the discount if you did not apply coupon code during checkout.
Each piece of jewelry can take several days to several weeks to create from start to finish, all depending on how you customized your order. However, some articles may be accepted for partial store credit or exchange if returned in salable condition within 3 business days from the date received.
Buyer will be held responsible for any restocking fees and/or reconditioning fees, processing fee from the gateway plus all shipping fees as they are non-refundable. We will not refund for "buyer's remorse". Absolutely no refunds due to the handcrafted nature of our products. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by BIJOUTERIE GONIN. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.
Please allow at least 14-20 business days or later for us to process with the shipment and no this is not a guaranteed delivery date for your order. No rush delivery.
Please understand all items are handmade and it does take time to make.
When placing your order, we consider many factors when calculating the Estimated Delivery Date. Since each product its complexity and difficulty is different we cannot guarantee the delivery time however please knowing that once we received your order we process right away and trying our best to deliver.
But also due to the reasons above, please do not request for the refund due to the waiting time is too long in the middle of processing the order. No refund will be made.
Please remember returns may be accepted within 3 business days from the received date for an exchange or store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing your order.
HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. You are responsible for the return shipping label. For further instructions and assistance please contact our after sales customer representatives.
Please allow 2-3 weeks from the return shipped date for us to receive and process. If allowed, your BIJOUTERIE GONIN account will be credited with the determined amount.