At Bijouterie Gonin, every piece of jewelry is handcrafted and made-to-order based on your specific selection. By completing a purchase on our store, you acknowledge and agree to the terms outlined below.

Terms & Conditions Acknowledgment: By placing an order with Bijouterie Gonin, you acknowledge that you have reviewed, understood, and agreed to our Terms & Conditions as linked during the checkout process.

1. REFUND & RETURN POLICY

Due to the custom and handcrafted nature of our jewelry, all sales are final. We do not offer cash refunds or accept returns for buyer’s remorse, change of mind, or failure to review product measurements prior to purchasing.

• Order Adjustments (12-Hour Grace Period): If you need to request an address change or color/size adjustment, you must email bijouteriegonin@gmail.com or use our website contact form within 12 hours of placing your order. Order cancellations are strictly not permitted once an order is placed.

• Defective or Damaged Shipments: If an item arrives damaged or incorrect relative to your order receipt, you must contact our support team within 3 business days of carrier delivery confirmation. Approved claims will be resolved through repair, exchange, or store credit in accordance with applicable consumer laws.

• Exchanges & Store Credit: Returns for exchange or store credit are evaluated on a case-by-case basis within 3 business days of delivery. Items must be unworn, unaltered, returned in their original packaging, and have the security tag intact.

• Security Tag Policy: Every piece is dispatched with a security tag attached. If the security tag has been cut, removed, or tampered with, the item is strictly ineligible for return, exchange, or store credit, as this serves as proof that the piece has been worn or used.

• Fees: Approved cancellations or returns are subject to a 30% non-refundable restocking fee, plus merchant payment processing fees and non-refundable original shipping costs. Once payment has been verified through the gateway and bench production has commenced, 50% of the total order value becomes strictly non-refundable.

2. NON-RETURNABLE & EXEMPT ITEMS

The following items are strictly non-refundable and exempt from store credit or exchange:

• Custom-engraved jewelry (which adds an additional 5–7 days to production).

• Custom 3D mold pendants or pieces with personalized stone/color layouts.

• Complimentary gift items (such as free matching chains included with pendants).

• Purchases made using discount codes or promotional pricing.

3. PROMOTIONS & DISCOUNT CODES

• Checkout Application: Valid promo codes must be entered into the discount field at checkout prior to completing payment.

• No Retroactive Discounts: Discounts cannot be applied after an order has been submitted and processed.

• Code Limits: Only one promo code may be redeemed per transaction. Unused codes may be saved for future purchases.

• Right of Final Decision: Bijouterie Gonin reserves the right to manage or cancel promotional offers in the event of disputes.

4. PRODUCTION TIMELINES, SHIPPING & FRAUD PREVENTION

Each piece requires meticulous bench work. Please review our standard lead times and security verification requirements prior to placing an order:

• Order Processing: 4–5 business days for verification and handling.

• Standard Delivery: Approximately 10–14 business days estimated production time (14–20 business days for complex designs).

• Custom Molds & Chains: Complex custom molds and handcrafted chains require up to 8 business weeks to produce and inspect.

Delivery Security & Billing Verification:

• Strict Cardholder Shipping: Orders are shipped exclusively to the verified cardholder and billing address associated with the purchasing card.

• Transaction Verification: To protect against fraudulent activity, Bijouterie Gonin reserves the right to request identity and transaction verification before fulfilling your order. If the cardholder's name does not match the designated recipient, our customer service department will reach out. You may be required to provide:

  1. A screenshot from your banking app displaying the posted transaction charge.

  2. The exact bank descriptor name as it appears on your official statement.

• Anti-Fraud Enforcement: We maintain a zero-tolerance policy for fraudulent transactions and stolen credit cards. Fraudulent attempts will be reported to global law enforcement agencies, and legal prosecution will be pursued to the fullest extent permitted by state and federal law.

• No Rush Orders: Production schedules cannot be expedited for birthdays, holidays, or special events.

• Non-Guaranteed Shipping Times: Shipping timeframes are estimates. Delays during handcrafted production do not qualify an order for cancellation or refund.

5. PRODUCT DESCRIPTIONS & HANDCRAFTED ACCURACY

• Warranty on Our Jewelry: While we do not offer a formal warranty, we stand by our craftsmanship. If any issues arise due to manufacturing defects, we will address them promptly.

• Exact Specifications: Product measurements, materials, and stone settings are explicitly stated on each listing. Photographs display the exact design style you will receive.

• Handmade Variations: Because each item is individually micro-pave set and finished by hand, minor variations may occur. These natural characteristics demonstrate authentic craftsmanship and do not constitute defects.

• Chain Specifications: Specifications for included gift chains depend on the overall pendant link style (such as GG or Hermes style links). Bijouterie Gonin reserves final authority on default chain selection.

6. CARE & MAINTENANCE

Fine jewelry requires proper care to maintain its luster over time:

• Water & Sweat: Remove jewelry before showering, swimming, or exercising. Avoid exposure to sweat and moisture.

• Chemicals: Keep pieces clear of harsh cleaning agents, body lotions, and perfumes.

• Storage: Store items individually to prevent scratching or crushing from stacked chains.

• Cleaning: Clean periodically using a professional microfiber jewelry polishing cloth.

7. RETURN PROCESS

1. Submit Request: Contact bijouteriegonin@gmail.com or use our website contact form within 3 business days of receiving your package with your Order Number, description, clear photo/video evidence of any defect, and photo proof that the security tag remains attached and uncut.

2. Authorization: Return packages sent without prior written authorization from Bijouterie Gonin will be refused.

3. Return Shipping: The client is responsible for all return shipping costs, tracking, and signature confirmation. Original shipping costs are non-refundable. Please allow 2–3 weeks from receipt for returns to be processed for approved store credit.

8. STORE RESERVATION OF RIGHTS

• Customer Conduct: Bijouterie Gonin maintains a zero-tolerance policy for abusive, disrespectful, or fraudulent behavior toward our customer service staff.

• Order Rejection & Cancellation: We reserve the right to decline service, cancel transactions, block accounts, or hold unverified orders at our sole discretion.