Bijouterie Gonin is dedicated to provide the finest jewelry pieces using only the highest quality materials the most creative designs. We strive to provide our customers with excellent service and detailed information about our products. If you don’t see an answer to your question below, reach out to us at email@example.com or use our contact page.
DO YOU TAKE CUSTOM ORDER?
I've never had custom jewelry made before. What is the process and how do I start?
No we do not. We only offer customize based on the mold we got.
By starting from the scratch with a custom piece it takes long time and once design is made, it still take extra time to test and alter for best result.
Mainly this will take longer time up to 2-3 months. So no we do not provide custom made which requires a new mold. However we do offer customize based on the molds and designs we got. For example, if you want to switch the color for the stones, different colors or the custom length.
If you would like to inquire about a custom piece, including a quote for how much your piece will cost, please use the contact page and we will be in touch.
DOES IT FADE? WARRANTY?
No we do not offer warranty. Due to the handcrafted nature of our products, we do not accept refunds, under some circumstances only exchanges for store credit.
Please remember returns may be accepted within 7 days from the received date for an exchange or store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved by our customer service representatives. Please read and understand the full Refund Policy before continuing your order.
Once item is shipped and received, it is up to you (the Client) to take care the jewelry piece. Despite the fact these are high end and triple plated with high end material such as real gold. They will still look less shiny over time without care and maintenance. (Same apply to real gold.)
We suggest to clean jewelry with professional jewelry cleanser from time to time.
Do not wear them to shower. Do not wear during workout or sport. Avoid sweat.
Do not over stack the chains too much to create crushing and scratches.
As a customer, we understand your concern. If there's problem regarding to our products. If you have any other concerns or issues, please feel free to share them with us we'll do our best to address them in a timely manner.
DO YOU USE REAL DIAMONDS?
Please refer to our product description under each product.
You can also check one of our blog here.
We stated clearly all measurement, material and colors under product description on the site. We took our own pictures and this is the exact items you will be receiving. Due to the handcrafted nature of our products we cannot make each item EXACTLY the same. And this would not be a reason for refund or returns.
We do not offer refund or returns if you think "Oh i thought this is bigger" or "It looks different" while we clearly stated all measurement, material and colors under product description on the site.
HOW LONG DOES IT TAKE TO SHIP?
GENERAL SHIPPING INFO
The fact 14-20 business days is just an estimated time for most items, please know that custom made require a custom mould and it takes up to 8 business weeks to ship. Also chains take longer time than pendants.
Please understand all items are handmade and it does take time to make.
There are no refunds, exchanges, or cancellations for all items once order is placed.
We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
We cannot and will not change or intercept a package to alter the delivery.
We will only ship to address provided at checkout.
CAN YOU TAKE A VIDEO I WANNA SEE IN REAL?All pictures and videos are on the site or all of our social media.
ANY DISCOUNT? YOUR PRICE IS TOO HIGH.
Please use the discount code that we stated on top bar of the site.All sales are final. All items are micro pave set which is the same stone setting as real genuine diamonds. It is a HUGE DIFFERENCE between glue-on crystals and stone set. Knowing we aim to provide best quality on the market and our craftsmanship speaks for itself. Do not compare our prices to the regular costume on the market. And be sure to compare the differences as in quality.