All orders made through this online store are considered custom orders, made as requested by “Client” (you).
Please read carefully before making your purchase. All orders made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason.
Please contact us within 12 hours if there's issue regarding your order once it is made.
Apply the corresponding valid coupon code before placing order. We do not allow any discount code once order is made and checkout with payment. However you can use the code next time. We will not refund the discount if you did not apply coupon code during checkout.
Each piece of jewelry can take several days to several weeks to create from start to finish, all depending on how you customized your order. However, some articles may be accepted for partial store credit or exchange if returned in salable condition within 3 business days from the date received.
Buyer will be held responsible for any restocking fees and/or reconditioning fees, processing fee from the gateway plus all shipping fees as they are non-refundable. 30% of the order total will not be refundable due to the reason above upon cancellation request for any reason - we are not required to provide a refund if you have changed your mind about a particular purchase for any reason.
We will not refund for "buyer's remorse". Absolutely no refunds due to the handcrafted nature of our products. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by BIJOUTERIE GONIN. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.
PRODUCT WARRANTY, MAINTENANCE, PRODUCT DESCRIPTION
Please allow an additional 5-7 days for delivery of jewelry with a custom engravings. Note we will not allow returns or exchanges on custom jewelry that has been custom engraved.
Free matching chains are all sent as gift with pendants therefore they are not counted as paid product and they are not under the term for refund or returns.
Before placing your order, you are fully aware the term and conditions on the site.
(During the checkout, bottom left bar)
Knowing by placing an order with us and during checkout, you agreed to the our terms and conditions.
We stated clearly all measurement, material and colors under product description on the site. We took our own pictures and this is the exact items you will be receiving. Due to the handcrafted nature of our products we cannot make each item EXACTLY the same. And this would not be a reason for refund or returns.
We do not offer refund or returns if you think "Oh i thought this is bigger" or "It looks different" while we clearly stated all measurement, material and colors under product description on the site.
No we do not offer warranty. Due to the handcrafted nature of our products, we do not accept refunds, under some circumstances only exchanges for store credit.
Please remember returns may be accepted within 7 days from the received date for an exchange or store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved by our customer service representatives. Please read and understand the full Refund Policy before continuing your order.
Once item is shipped and received, it is up to you (the Client) to take care the jewelry piece. Despite the fact these are high end and triple plated with high end material such as real gold. They will still look less shiny over time without care and maintenance. (Same apply to real gold.)
We suggest to clean jewelry with professional jewelry cleanser from time to time.
Do not wear them to shower. Do not wear during workout or sport. Avoid sweat.
Do not over stack the chains too much to create crushing and scratches.
Please allow 3-5 business days for order processing and verification, and an additional 14-20 business days or later to ship.
The fact 14-20 business days is just an estimated time for most items, please know that custom made require a custom mould and it takes up to 8 business weeks to ship. Also chains take longer time than pendants.
When placing your order, we consider many factors when calculating the Estimated Delivery Date. Since each product its complexity and difficulty is different we cannot guarantee the delivery time however please knowing that once we received your order we process right away and trying our best to deliver.
But also due to the reasons above, please do not request for the refund due to the waiting time is too long in the middle of processing the order. No refund will be made.
No we do not take rush order.
We can not ship and process before your birthday or because it is a gift.
No we do not guarantee on shipping time.
Please understand all items are handmade and it does take time to make.
There are no refunds, exchanges, or cancellations for all items once order is placed.
Please remember returns may be accepted within 3 business days from the received date for an exchange or store credit only but only based on the fact we made a mistake to begin with. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing your order.
HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. You are responsible for the return shipping label. For further instructions and assistance please contact our after sales customer representatives.
Please allow 2-3 weeks general time from the return shipped date for us to receive and process. If allowed, your BIJOUTERIE GONIN account will be credited with the determined amount.
(Again absolutely no refunds due to the handcrafted nature of our products. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by BIJOUTERIE GONIN. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.
Therefore If you received the shipment and do not like due to your flavor or accusation such as this is too small or too big. NO WE DO NOT ACCEPT REFUND like that based on the reasons above when we clearly stated all measurement clearly on the site. Please have some self respect this is not a fitting room, all items are handmade and we do not accept such terms which we clearly stated under our terms and condition before purchasing.)